Insurance – Fabulous Felines has Public Liability and Professional Indemnity insurance (viewable on request).
DBS (CRB) check – I have a clear DBS (CRB) check – my certificate is available on request.
Pricing – Prices that are agreed at the time of booking will be honoured as far as reasonably possible. There are sometimes circumstances which it is not possible to assess remotely and may be different on actually meeting your cat. A cat’s condition and temperament are significant factors in being able to groom them as per your booking requirements.
Deposits and cancellations– All bookings are subject to a deposit payment. If you or your cat are not present when I arrive for your appointment then your deposit is non-refundable. However, depending on the circumstances I may agree to apply your deposit to a re-scheduled appointment. No cancellation fee applies if a minimum of 48 hours notice is given (excluding weekends and bank holidays). Your deposit will be forfeit if an appointment is cancelled without giving this amount of notice. Notice can be given by e-mail, in writing or direct conversation by phone. If you rearrange your appointment giving at least 48 hours notice then your deposit will be applied to your next appointment
If I attend and there are circumstances that have not been disclosed during the booking process which prevent the appointment going ahead, or part of the booked treatment, then I reserve the right not to continue. In some circumstances and with your agreement, a soft muzzle or collar may be used to allow grooming to continue safely. I also reserve the right not to commence or continue to groom them for the safety of the groomer and your pet if, for example, they become aggressive or distressed on meeting them or during their groom. I reserve the right to charge for works completed when it is not possible to complete the full session. This may be up to the full session amount depending on progress made.
Your Pet – If your cat needs clipping then skin irritation may occur and occasionally small nicks due to the closeness of matts to the skin. Fur clipping may also expose pre-existing skin conditions or issues of which you were not yet aware. I will point these out to you as soon as they become apparent. By consenting to me grooming your cat including these treatments you accept responsibility for such matters.
Complaints – I have been around pets and kept cats all my life. I take pride in having high personal standards and will do my utmost to provide the best, most professional and caring service to both you and your cats. However, if you wish to discuss levels of service or make a complaint please contact me at firstname.lastname@example.org